Terms & Conditions

Booking

Once a booking has been made ‘the company’ - Stargazey Decor, will send an invoice to ‘the client’ - the customer or business hiring the goods. On payment of the deposit, the client agrees and accepts to the following terms and conditions:

Hire Period

All items are priced for a hire period of 48 hours. If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

The hire period begins when the client signs for the items which the company has delivered. Or, if agreed, the client has collected from the company.

Payment Terms

To secure a booking, a 30% non-refundable deposit is required. The final balance is payable 4 weeks prior to the hire date.

In addition, a refundable 25% (or minimum of £50) security deposit will be required prior to the hire date. This will be returned to the client within 7 days of the items’ return date, once it is agreed that all items have been returned undamaged. Please see Damaged or Missing Items for additional details.

All payments to be made via BACS.

Delivery

Deliveries will be made by the company to the location at the time agreed in advance with the client. The delivery costs will be charged at 70p per mile, and subject to a minimum charge of £10 for labour, please refer to the Delivery and Collection page for more detailed T&Cs. The company will unload the items from the vehicle, it is then the responsibility of the client to move them safely to the desired location.

The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time and allow up to an hour, depending on the number of items hired, to take delivery and sign-off the items received.

Any delay in the client not being at the agreed delivery location at the agreed time, may incur an additional charge.

Collection

The items will be collected at an agreed time from the delivery location within the 48-hour hire period. The collection cost will be charged at 70p per mile, and subject to a minimum charge of £10 for labour. Please refer to the Delivery and Collection page for more detailed T&Cs. All hired items must be removed of debris, cleaned and returned in the condition they were delivered, in the original packaging and boxes, in accordance with the guidelines supplied.

The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period. The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company, as the condition of the items will need to be checked and agreed.

Any delay due to the client not having the items packaged and ready at the agreed location and time, may incur an additional charge.

Client Collection and Return

Depending on the hire items, some may be available for the client to collect and return with no minimum spend. The company will discuss this option with the client in advance of any booking being secured. Should the company agree to the client collecting and returning in person, the client is responsible for the safe transit of all items. Please refer to the Delivery and Collection page for more detailed T&Cs.

Minimum Order

For deliveries within 10 miles of the company location, TR4 9NE, a minimum order of £100 is required, exclusive of delivery charges. For deliveries over 10 miles of the company location, TR4 9NE, and located within Cornwall, a minimum order of £250 is required, excluding delivery charges.

Damaged or Missing Items

Any damaged or missing items will be charged at four times the hire price. The total cost will be confirmed in writing to the client within 7 days of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited to the client within 7 days. Should the damaged or missing items have a higher value than the security deposit, the client will be sent an invoice for the outstanding balance and payment must be made to the company within 7 days of the invoice date.

Where candlesticks, candle holders and lanterns have been hired, we reserve the right to deduct the cleaning cost from your security deposit to cover any excessive cleaning required due to the deposit of melted wax. This will also include hired linen. If a security deposit hasn’t been paid, but candlesticks, candle holders and/or linen is returned to us covered in wax, we reserve the right to charge an ‘excess cleaning charge’. We kindly request that non-drip, slow burn candles are used and if you would like any help or advice on sourcing these, please don’t hesitate to ask. Please refer to the Delivery and Collection page for more detailed T&Cs.

Styling, Set Up and Pack Down

Unless prior arrangements have been made for the company to set up/pack down, the client is responsible for setting up the hired items. The client is also responsible for packing down all items and placing them in the same location that they were delivered to.

Imagery

Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity, prior agreement must be received in writing from the company.

If the company wishes to take photographs of the hired items at the client's event for its own marketing, the client’s permission will be sought. The client has the right to refuse.

Liability

The items hired are the responsibility of the client from the time delivery has taken place until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.

Some of the hire items are vintage and therefore do not meet current safety regulations, however the company will complete a risk assessment prior to delivery. The client accepts full responsibility of these items and their condition on signing the delivery agreement.

All items remain in the ownership of the company, however during the hire period the client is responsible for looking after the items. The client therefore must make every effort to ensure that the items are treated with respect, kept dry and retained in a secure place.

Order Amendments

Items may be removed from the order up until 4 weeks before the hire period. If removing items within 4 weeks of the hire period, and therefore after final payment has been made, there will be no refund given.

If available, additional items may be added to the order up until the day of delivery though may incur additional charges.

Cancellation

All cancellations must be made in writing.

Any cancellation made earlier than 4 weeks before the hire period will result in the forfeit of the 30% non-refundable deposit. Any cancellation made within 4 weeks of the hire period will receive no refund.